Loading ...Hotel Mismanagement Courses In Malaysia: Part II
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So concerned about customer service, Century Pines Resort will guarantee you won't realize you've been robbed
[Read part one first to learn all about the basics of hotel mismanagement]
Hee Kyong and I walked to the police station around the corner to launch an official complaint. A Muslim Malay policewoman with a headscarf came with us to the hotel to see the security camera footage and hear out all the stories. Mgr and his Indian technical staff sidekick, known here as Indosafe, were willing to accept the staff’s inconsistent stories because the logs downloaded from our safe showed no entry between 10:06 and 10:11, the five minutes when Enjoymalay was in our room as we were at breakfast. Indosafe showed me the downloaded logs on a palm pilot. The night we checked in, there were a series of entries written as so:
18 December 2010 21:30:05 PIN Number set
18 December 2010 21:30:45 Safe closed
18 December 2010 21:31:08 Safe opened
18 December 2010 21:31:45 Safe closed
On the morning we were robbed there was only one entry:
19 December 2010 10:46:05 PIN code reset
I suggested the safe logs prior to 10:46:05 had been erased. Where were the records of us opening the safe before we went to breakfast? Indosafe and Mgr insisted that erasing the logs was impossible. You needed some master PIN, access to some server, blah blah blah. I went onto the internet as the police lady conducted her “investigation” to see if I could dig up any solid technical evidence about safe deposit log deletions but came up with nothing. Hee Kyong called her director of engineering in Thailand, but he couldn’t understand her request. Eventually, Hee Kyong brought one relevant matter to everyone’s attention, so simple I wondered why I hadn’t thought of it.
[Click the picture to read the rest of this bloody amazing article]
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